Europcar LAUNCESTON AIRPORT — Car Rental in Launceston

Reviews of Europcar LAUNCESTON AIRPORT

• Richard

  Added 2016.05.01

  Couldn't ask for better service. Thanks guys.
• Landon

  Added 2016.02.29

  - How are people supposed to know the Launceston branch number if it is only available from that piece of paper on the Launceston Europcar counter? (Omair's response - don't know, not his fault.)
• Cole

  Added 2015.11.27

  Thank goodness DriveawayHolidays was super supportive, offered to organise a new car for us immediately and refunded us the difference promptly.
• Kyle

  Added 2015.10.13

  - how was the vehicle 'confirmed' a few days ago when I called Europcar hotline? (Omair's response: We are not responsible for what Europcar hotline says because they are based in a Manila call centre and I should have called Launceston office directly.)
• Samantha

  Added 2015.08.02

  - why didn't they contact us the day before when they knew the car wasn't going to be available? (Omair's response: we did not have your contact number because you booked through Driveaway Holidays.)
• Jordan

  Added 2015.06.28

  - why didn't you call DriveawayHolidays and get our contact details to let us know? (Omair's response: We don't do that.)
• Alexis

  Added 2015.04.08

  NEVER AGAIN - Overcharged my credit card, gave me the wrong car -
• Timothy

  Added 2014.12.21

  We told him that we planned on driving to Coles Bay immediately (3 hours from Launceston) and weren't going to come back to the airport until the departing flight. He told us that was too bad because that's the only thing he could do - could we consider going to Coles Bay and then coming back the following day to pick up the car we ordered? (3 hours to Coles Bay, 3 hours back to get the car, then 3 hours back to Coles Bay.) That was Omair from Europcar's only solution.
• Hunter

  Added 2014.10.24

  dealing with customer service to obtain a refund is painful - use Hertz, Avis or Thrifty.
• Seth

  Added 2014.10.05

  STAY AWAY FROM EUROPCAR!
• Isabella

  Added 2014.07.31

  Terrible customer service. Will never use again. Impossible to reach the actual branch at Launceston Airport with an urgent query as the supposed "direct number" takes you over and over again to an Indian call centre who are unable to answer any specific questions. When will large companies learn that good old fashioned customer service and being able to speak to someone actually at the location when you need it is critical.
• Justin

  Added 2014.06.27

  I booked a Europcar car (premium C class Mercedes as it was my honeymoon!) through Driveaway Holidays. I paid in full and the car was confirmed. I gave DriveawayHolidays my flight details, contact number etc so they could pass it on to Europcar. The week of my trip, I called up Europcar (after seeing some pretty bad reviews on ProductReview) to confirm my booking. I called their number on the website (only number available - 1800 number). "Yes" they told me "everything is confirmed. We have you arriving at the airport on QFxxx for a 10am car pick up - Mercedes C class or equivalent. We see everything is paid. Nothing to worry about. All confirmed."
• Blake

  Added 2014.06.18

  The guy at the airport was very friendly and we got an up grade to a mercedes! Thank you. Though when I spoke to the call centre to question my billing she was extremely rude, which will make me reconsider to use them again, even though I have used them about 6 times in the past.
• Carlos

  Added 2014.04.10

  - could we get an equivalent car? (Omair's repsonse: no none available.)
• Adrian

  Added 2014.03.01

  Arrived on time to the airport, went to Europcar and greeted by Omair who told me that our was not available but we could get it in about 5 hours.
• Chase

  Added 2014.02.15

  - Where is the Launceston office direct number? I google searched for Europcar Launceston and the only number that came up was the Europcar hotline. (Omair's response: well we don't have a Launceston office landline. We do have a mobile number though - we do not have a business card with the branch number or anything, we do have an A4 piece of paper with the Launceston branch mobile number stuck to the Launceston Europcar counter.)
• Tyler

  Added 2014.01.28

  - could we get a lower rate car and have the difference refunded to us? (Omair's response: can give you a lower level car but no refund of difference since we booked through DriveAwayHolidays.)
• Jack

  Added 2013.08.23

  Here are some solutions I suggested to him
• Thomas

  Added 2013.08.13

  Not sure if this is just Omair's response or if Europcar is really that careless as a business. Either way looking at the reviews on this site, Europcar is clearly not a customer-service based business. If you want to enjoy a holiday and are relying on a hire care for a certain pick up and drop off time, please consider going to another company because I don't want anyone to go through the stress that I had to go through on my honeymoon. It's just not worth it.
• Robert

  Added 2013.04.23

  Basically Omair from Europcar told us that this incident was no fault of Europcar. He offered no apology. He blamed us for booking through DriveAwayHolidays. He blamed us for not confirming the car with Europcar Launceston at the airport. He blamed us not being able to drive 6 hours and come back for the car at a different time. He told us that even if we pay and confirm for a car in advance, there can be no guarantee on Europcar's part that the car will be available.